Product
Q: What's the material of your products?
A: Our products are made of food-grade plastic, BPA-free, safe for food contact.
Q: Can you customize the product logo and color?
A: Yes, custom logo and color are available for MOQ 1000 pcs per style.
Logistics
Q: What shipping methods do you support?
A: We support express (DHL/FedEx/UPS), sea freight and air freight.
Q: How long is the delivery time?
A: Sample: 10-15 working days; Bulk order: 25-30 working days after payment.
Order & Payment
Q: What's your MOQ?
A: The MOQ is 1000 pcs per product style.
Q: What payment terms do you accept?
A: We accept T/T, Trade Assurance, 30% deposit in advance, 70% before shipment.
After-sales Service
Q: What if there are defective products?
A: We will send replacement for defective products in your next order, or refund the corresponding amount.
Q: Can I get a sample before placing a bulk order?
A: Yes, sample is available, you only need to pay the sample fee and shipping cost (sample fee is refundable for bulk order).